Terms of Service

Welcome to WarmHug. By visiting our website, browsing our store, or purchasing from warmhug.store, you agree to the following Terms of Service. Please read these terms carefully before using our website.

1. Store Information

This website is operated by WarmHug.

Website: warmhug.store
Email: support@warmhug.store
Phone: 270-212-1707
Address: 1002 South Green Street, Henderson, KY 42420, United States

Throughout the site, the terms “we,” “us,” and “our” refer to WarmHug.

2. Use of Our Website

By using our website, you confirm that you are legally able to make purchases online and provide accurate information when placing an order. You agree not to use our website for any unlawful, fraudulent, or harmful purpose.

We reserve the right to refuse service, cancel orders, or restrict access to our website if we believe there is suspicious, abusive, or fraudulent activity.

3. Product Information

WarmHug sells blankets, throws, comforters, and related home comfort products. We make reasonable efforts to display product descriptions, images, colors, materials, and details as accurately as possible.

However, product colors may appear slightly different depending on your screen settings, device display, or lighting conditions. Measurements may also vary slightly due to manual measurement or manufacturing differences.

4. Pricing and Availability

All prices listed on our website are subject to change without prior notice. Product availability may change at any time. We reserve the right to modify, discontinue, or limit the quantity of any product without notice.

If an item becomes unavailable after your order is placed, we may contact you to offer an alternative solution or issue a refund.

5. Orders and Payments

When you place an order, you agree to provide complete and accurate billing, shipping, and contact information. Orders are processed after payment is successfully confirmed.

We reserve the right to cancel or refuse any order if payment cannot be verified, shipping information is incomplete, or fraudulent activity is suspected.

6. Shipping

WarmHug offers free worldwide shipping. Estimated delivery time is 7–10 days after the order has been processed and shipped.

Shipping times are estimates and may be affected by customs processing, local delivery conditions, holidays, weather, or other circumstances beyond our control.

7. Returns and Refunds

We offer free returns and refunds within 30 days of delivery for eligible items. Please review our Return & Refund Policy for full details before starting a return.

8. Customer Responsibilities

Customers are responsible for providing correct shipping information. If an order is delayed, lost, or returned due to an incorrect or incomplete address, please contact us so we can review possible solutions.

9. Intellectual Property

All content on our website, including text, images, branding, graphics, logos, and page design, belongs to WarmHug or its content providers. You may not copy, reproduce, distribute, or use our website content without written permission.

10. Limitation of Liability

WarmHug is not responsible for indirect, incidental, or consequential damages related to the use of our website, products, or services. Our total liability is limited to the amount paid for the product involved in the claim.

11. Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page. Continued use of our website after changes are published means you accept the updated terms.

12. Contact Us

For questions about these Terms of Service, please contact us at:

Email: support@warmhug.store
Phone: 270-212-1707