Shipping policy
Shipping Policy
Thank you for shopping with WarmHug. We are committed to providing a smooth and reliable delivery experience for every customer.
1. Free Worldwide Shipping
WarmHug offers free shipping to all locations worldwide. There is no additional shipping fee at checkout for standard delivery.
2. Estimated Delivery Time
Our estimated delivery time is:
7–10 days
This estimate begins after your order has been processed and shipped. Delivery times may vary depending on your location, local postal services, customs processing, weather conditions, holidays, or other circumstances outside our control.
3. Order Processing
After your order is placed, our team will review and process it as quickly as possible. Once your order is shipped, you may receive tracking details if available.
Please make sure your shipping address is complete and accurate before submitting your order.
4. Shipping Address Accuracy
Customers are responsible for entering the correct shipping address at checkout. WarmHug is not responsible for delays or delivery issues caused by incorrect, incomplete, or outdated shipping information.
If you notice an error in your address, please contact us immediately at:
We will do our best to help before the order is shipped.
5. Delayed Packages
Although most orders arrive within the estimated delivery window, delays may occasionally happen. These delays may be caused by customs inspections, carrier issues, high shipping volume, holidays, severe weather, or local delivery conditions.
If your package is delayed, please contact our customer support team and we will help review the situation.
6. Lost or Missing Packages
If your tracking shows delivery but you have not received your package, please check around your delivery location, mailbox, reception area, or with neighbors first.
If you still cannot locate the package, contact us at support@warmhug.store with your order number so we can assist you.
7. Damaged Packages
If your order arrives damaged, please contact us as soon as possible. Include your order number and photos of the damaged item and packaging. We will review the issue and provide an appropriate solution.
8. Contact for Shipping Questions
WarmHug Customer Support
Email: support@warmhug.store
Phone: 270-212-1707
Address: 1002 South Green Street, Henderson, KY 42420, United States