Return & Refund Policy

At WarmHug, customer satisfaction is important to us. We want every customer to feel confident when shopping with us. If you are not fully satisfied with your purchase, we offer a free return and refund within 30 days of receiving your order.

1. Return Eligibility

You may request a return within 30 days from the date your order is delivered. To be eligible for a return, the item must be in its original condition, unused, unwashed, and returned with its original packaging when possible.

Returned items should be free from damage, stains, odors, pet hair, or signs of extended use. We reserve the right to refuse returns that do not meet these conditions.

2. Free Returns

WarmHug offers free returns within the 30-day return window. Customers will not be charged a return fee for eligible returns.

To begin a return, please contact us at:

Email: support@warmhug.store

Please include your order number, the item you would like to return, and the reason for your return request. Our support team will provide return instructions.

3. Refund Process

Once your returned item is received and inspected, we will notify you about the approval status of your refund. If approved, your refund will be processed back to your original payment method.

Please allow several business days for your bank, card provider, or payment processor to post the refund to your account.

4. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at support@warmhug.store. Please include your order number and clear photos of the issue so we can review your case quickly.

If the issue is confirmed, we will offer a suitable solution such as a replacement, return, or refund.

5. Non-Returnable Situations

Returns may not be accepted if the item has been heavily used, washed, damaged after delivery, or returned outside the 30-day return window.

6. Exchanges

If you would like a different item, size, style, or color, please contact our support team. Depending on product availability, we may assist with an exchange or recommend placing a new order after your return is processed.

7. Contact for Returns

WarmHug Customer Support
Email: support@warmhug.store
Phone: 270-212-1707
Address: 1002 South Green Street, Henderson, KY 42420, United States